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Frequently Asked Questions

What is ThankView and what can I use it for?

Our Client Outcomes team works with your organization to provide best practices guides, toolkits, success stories, examples, and consulting sessions to help you meet your goals. We have an incredibly knowledgeable, accessible, and helpful team available from 9 a.m. EST to 5 p.m. PST.

Want a little more guidance? We have in-house consultants to help you maximize your investment in ThankView. Schedule a live demo to chat with our team and learn more about our support options.

How does ThankView work with my other technologies?

ThankView currently has direct integrations with Salesforce, Evertrue, RNL, Blackbaud Raiser's Edge NXT, and Raiser's Edge 7 via Omatic. We also integrate with the fundraising platforms Community Funded and BoostMySchool, and have a direct integration partnership with GiveButter via our unique ThankGiving fundraising platform (learn more here).

We are committed to continuing to build out our integration offerings, and we would be happy to discuss a direct two-way integration through our API or by access to our SFTP. We also have options for easily transferring your data into ThankView. Please connect with one of our experts for a live demo to learn more!

What support is available to users?

Our Client Outcomes team works with your organization to provide best practices guides, toolkits, success stories, examples, and consulting sessions to help you meet your goals. We have an incredibly knowledgeable, accessible, and helpful team available from 9 a.m. EST to 5 p.m. PST.

Want a little more guidance? We have in-house consultants to help you maximize your investment in ThankView. Schedule a live demo to chat with our team and learn more about our support options.

Is there a limit to how many ThankViews I can send?

You can send unlimited ThankViews, but pricing varies based on the amount of contacts you upload into the platform.

How is this different than technologies I already use?

ThankView has a similar campaign-style flow to email clients like MailChimp and Constant Contact, but is centered around personalized video and can drastically increase the impact of your message.

ThankView boasts industry-leading engagement with 50% higher average open rates and 3X click-through rates compared to standard email marketing. Not only will you reach more of your audience, but with our robust metrics driving personalized follow-up, our clients have seen up to a 15% increase in first-time donor retention. Schedule a live demo to chat with our team and get started.

How long does it take to get started?

Our team works quickly to get your organization up and running in 5-7 business days, sometimes sooner! The more responsive you can be with our Onboarding team, the quicker we can set you up for success. Schedule a live demo to chat with our team and get started.